Questions about entering an event
How do I get into an event?
Flash Seats eliminates paper tickets! Instead of a paper ticket, you can choose any convenient form of electronic ID (credit card) as your method of getting in to an event. Your card will be swiped by a Guest Services Representative using a handheld device. You will receive a Seat Locator identifying your seats. It’s really fast! Remember that the Seat Locator simply shows the location of your seats at an event; it is not a ticket and cannot be used for entry into the arena. With Flash Seats, your ID is what gets you into an event.
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Where can I enter an event using Flash Seats?
You may enter at the West entrance to Rio Tinto Stadium. Look for the gates marked with the Flash Seats signs.
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What if I don’t have a credit card?
You can still use the Flash Seats service without a credit card. To do this, contact Flash Seats customer service at 1-888-451-SEAT (7328) or customerservice@flashseats.com.
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If I forget my credit card, can I still get into the event?
If you arrive without your credit card, just go to the Flash Seats Resolution Window at the Box Office. You will need to provide some form of ID and verification information previously entered in your account profile.
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What if I don’t have an electronic ID on my account at the time of the event?
When you arrive at the event, go to the Flash Seats Resolution Window at the Box Office, and a representative will help you enter an ID for your account.
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How can I be sure my tickets are good?
Flash Seats is the Rio Tinto Stadium Official Ticket Marketplace. If seats are listed in your Flash Seats account and you have at least one form of valid ID associated with your account, you have everything you need to go to the event. On event day, just swipe your ID at the gate and then enter the event. With electronic ticketing, you never have to worry about lost, stolen, or counterfeit tickets.
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What if my guests arrive at different times?
Most people find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter whenever they arrive using their own ID.
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What if my credit card is lost or stolen?
If your credit card is lost or stolen and then replaced by your credit card company before the event, you can register the new card on Flash Seats and remove your old card. If you do not have your credit card upon arriving at the event, you will need to go to the Flash Seats Resolution Window at the Box Office to verify your identity.
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If my access is paperless, how will the usher know where to seat me?
Once you arrive at the gate and swipe your credit card, a Seat Locator will be printed with your seat location on it. Just take the Seat Locator to the ushers and they will be able to seat you accordingly. Remember that the Seat Locator simply shows the location of your seats in the arena; it is not a ticket and cannot be used for entry into the arena. With Flash Seats, your ID is what gets you into an event.
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What happens if my credit card doesn’t work at the gate?
You will be escorted to the Flash Seats Resolution Window at the Box Office, where your account information will be verified. After confirming that there are seats for that particular event on your account, your Seat Locator will be printed. Just take it to the ushers and they will be able to seat you accordingly.
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Does each person need their own ID?
No, each person does not have to have their own ID. You can swipe in your entire party with a single swipe of any ID associated with the account. The Guest Services Representative will ask how many people are with you when you swipe your card. If you have guests that will arrive separately from you, you can transfer them each a ticket. This allows them to create their own Flash Seats account and enter with their own ID when they arrive.
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